Booking & Etiquette

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Spa 101   To respect the Spa environment for all clients please speak softly in the Spa reception and therapy rooms. Cellular phones, alcohol and food are not permitted in the Spa. Because space is limited we request that only clients with appointments wait in the reception. Children under 12 and pets are not allowed. Minors require a signed parent consent form.

Spa Attire    Clients may change in the spa therapy room. Our therapists ensure that you are warmly and professionally draped at all times. We do recommend that jewellery, perfume and makeup not be worn to the Spa.

Therapy Availability   We recommend you schedule your appointment a minimum of 3-7 days in advance. To arrange a booking we will need to confirm your appointment by valid credit card or gift certificate number. While we make every effort to accommodate your preferred times, unforeseen circumstances may require us to make changes to your itinerary. All appointments must be booked in advance; no walk-ins. All of our therapists are on call and will be called in especially for you. Please inquire for last minute openings.

Appointment Times   Please arrive 15 minutes ahead of your appointment time to enjoy a few moments of rest, fill out a health form and in order to ensure your therapy starts on time. Please keep in mind that should you arrive late we will still need to complete the service at the originally scheduled time. Clients who arrive more than 20 minutes late will be charged 50% of the cost of the consequently cancelled service. Advertised therapy times include hands-on time as well time for client to undress/dress and shower (if requested).

Cancellations   In the event where circumstances arise which require you to change or cancel your appointment time please notify us at least 24 hours before the scheduled time for single spa therapies to avoid a 50% cancellation fee. Spa packages must be rescheduled or cancelled no less than 48 hours prior to avoid a 50% cancellation fee. If you have already booked an appointment time at the spa but wish to change the therapy, we require 24 hours notice in order to schedule the appropriate Therapist.

Therapists   All of our Spa Therapists are well trained and have adequate practical experience to perform each therapy. All Samya Ayurveda Clinical Consultations are performed by a Registered Advanced Ayurvedic Practitioner with at least 12 years of practice experience in order to offer the highest quality of service and practical experience. Sorry, Registered Ayurvedic Practitioner services are not yet covered by insurance plans.

Registered Advanced Ayurvedic Practitioners are required to have a minimum of 3,000 hours of Ayurvedic training including clinical internship. Our Registered Advanced Ayurvedic Practitioners have over 4,000 hours of Ayurvedic training and internship and many more of Spa training, certificates and diplomas as well as a minimum of 12 years of practical experience. This training and experience includes various styles and forms of massage, herbal medicine, detoxification, rejuvenation, yoga, meditation, nutrition, disease assessment and management, pharmacology, counseling and more.

Health Assessment   You will be asked to complete a comprehensive health profile upon arrival. Some of our therapies are not recommended for guests with certain health conditions such as some allergies, high blood pressure and thyroid conditions. If you are pregnant, please let us know so that we may recommend suitable services.

Payments   Payments can be made after the service either by cash or credit card. Sorry debit payments are not accepted. Interac etransfer payments can be made at least 24 hrs prior to the service.

Gratuities   Gratuities are not included in the service prices. Gratuities of 10%-20% are commonly given in recognition of service excellence and may be offered after the service.

Spa Products   We are proud to offer our locally made signature line of Samya Organic Ayurveda body and skin care products. Organic Ayurveda and Aromatherapy products are designed to offer your skin, mind and body a state of balance between the Doshas: Vata, Pitta, and Kapha. Organic and chemical-free Samya Ayurveda Products work to balance the three vital Doshas. Ask one of our Registered Advanced Ayurvedic Practitioners to recommend the right products to help you achieve the results you desire.

Hours of Operation   Please make an appointment to arrange a therapy time or product order. Therapies and product orders are available between 10am-6pm with advance appointment.

If you require any therapies or services not listed here, or have any questions regarding the Spa, please do not hesitate to contact us.
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